Terms of service

1. The service

Patient360 is software that allows a healthcare provider to register patients, store and retrieve records and documents, record clinical notes, manage staff access, and produce reports. We provide it over the internet as a subscription; we do not sell you a copy of the software.

2. Accounts and access

• Accounts are created by invitation from a hospital administrator. There is no public sign-up.
• Each account belongs to one named person. Sharing accounts or credentials undermines the audit trail and is not permitted.
• The hospital is responsible for deciding who has access and for revoking access promptly when someone leaves.
• Tell us at once if you believe an account has been compromised.

3. Your data stays yours

Patient records and other content a hospital puts into Patient360 remain that hospital's property. We claim no ownership over them. We process them only to provide and support the service, as described in our privacy policy. You can export your data at any time, including if you decide to stop using Patient360.

4. Acceptable use

You agree not to:

• access records you have no legitimate clinical or administrative reason to see;
• attempt to reach another hospital's data, or to circumvent access controls;
• upload malicious software, or content you have no right to upload;
• probe or load-test the service without our written agreement;
• resell or sublicense access to the service.

Testing our security responsibly and reporting what you find is welcome — see the security page.

5. Clinical responsibility

Patient360 is a records system. It stores and presents information; it does not practise medicine, and it does not give clinical advice. Clinical decisions remain entirely the responsibility of the qualified professionals making them. Do not rely on the system as the sole basis for a decision where the information appears incomplete or inconsistent.

6. Availability

We work to keep Patient360 available and monitored, and the application is designed to keep functioning offline when a hospital's connection drops. We cannot promise uninterrupted service: maintenance, and failures in infrastructure outside our control, can interrupt it. Where a signed agreement sets a specific availability commitment, that commitment applies.

7. Fees

Subscription fees, billing period and notice are set out in your agreement with us. We will give reasonable written notice before changing fees, and a change will not take effect during a period you have already paid for.

8. Ending the service

A hospital may stop using Patient360 in line with its agreement. We may suspend access where it is necessary to protect patient data or the service — for example, on evidence of a serious breach of these terms — and we will tell you why. If the relationship ends, we will make your data available for export for a reasonable period before deleting it.

9. Liability

Nothing in these terms limits liability where the law does not allow it to be limited. Subject to that, we are not liable for indirect or consequential loss, or for loss of profits, and our total liability is limited to the fees paid for the service in the twelve months before the claim arose.

10. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and the Nigerian courts have jurisdiction over any dispute. We would much rather resolve a problem by talking to you first — write to support@patient360.health.

11. Changes

We may update these terms. Where a change materially affects a hospital using the service, we will give notice before it takes effect.